If you have specific questions about COVID-19, you can call 610-344-6225 and follow the phone prompts. Staff are on site 7 days a week from 8:30am-4:30pm answering questions. After hours you can be connected to the Greater Philadelphia Coronavirus Helpline which is staffed 24/7.
Here are a list of important Covid-19 Resources for you to follow:
- Pennsylvania Department of Health Coronavirus Updates
- The Centers for Disease Control (CDC)
- Chester County Health Department
- Latest information on the PA “Stay at Home” order
Ways to Access Human Services Information & Community Resources
- 211 SEPA: http://211sepa.org/
Information and referral providers:
- Chester County: https://www.chesco.org/1419/Agencies
- Delaware County: https://www.delcosa.org/information-and-referral-1
- Chester County Human Services Resource Guide: https://www.chesco.org/DocumentCenter/View/54524/DHS-COVID-Community-Resource-Guide
- Delaware County: https://delcopa.gov/ich/resources/coronavirus.html
You can now apply for PUA, expanded eligibility for individuals who have traditionally been ineligible for unemployment benefits (e.g. self-employed workers, independent contractors, gig workers) – Click here for more information
Below are Alerts from Local Utility companies
AT&T: Effective March 14, 2020 (https://about.att.com/pages/COVID-19.html)
- AT&T will not terminate services and will waive late payment fees.
- Public WiFi hotspots will be open to all. This includes non-AT&T customers.
- Wired and wireless home internet through AT&T will no include unlimited data.
- Low income households can qualify for internet access for an est. $10 a month.
- NOTE: These policies are in place for 60 days from the effective date.
Comcast/Xfinity: Effective March 13, 2020 (https://corporate.comcast.com/covid-19)
- Public Xfinity WiFi hotspots will be open to all, including non-Xfinity subscribers.
- All customers will be upgraded to unlimited data for no additional charge.
- Customers will not have their service terminated nor be assessed late fee if, during this period, they notify Xfinity of their hardship.
- New customers that qualify for Xfinity’s Internet Essentials, a program for qualified low-income households, will receive their first 60 days of service free of charge.
- Note: These policies will be in place for 60 days from the effective date.
PECO: Effective March 13, 2020 – May 1, 2020 (https://www.peco.com/SafetyCommunity/Safety/Pages/coronavirus.aspx)
- Service disconnections will be suspended and late fee accrued during this period will be waived.
- PECO offers assistance programs which can be found via link above:
Verizon: Effective for 60 days from March 13, 2020 (https://www.verizon.com/about/news/update-verizon-serve-customers-covid-19)
- Verizon will waive late fees and keep customers connected if negatively impacted by the crisis.
T Mobile: Effective March 13, 2020
- All T Mobile phone plans will be upgraded to unlimited data for the next 60 days.
- T-Mobile is working to provide an additional 20GB of mobile hotspot data however, this has not yet been put into place.
- T-Mobile is working with customers on a case-by-case basis to manager account and payment issues.
Food Bank Resources
Below These are PDF guides to local food cupboards and hot meal distribution sites.
- Chester County Food Bank hotmeals: https://c2362fde-8735-48a3-8834-d5cade773a42.filesusr.com/ugd/5fcade_ae2f6e41fcd945d289f5db9bf16b2468.pdf
- Chester County Food Bank locations: https://c2362fde-8735-48a3-8834-d5cade773a42.filesusr.com/ugd/5fcade_373f292a03fa4a58ae28bef006fe3fd5.pdf
Federal Student Loans:
The federal government has announced it will be waiving interest accrued on federal student loans. Details have not been made public yet however, the Department of Education is currently working with loan servicing companies to develop implementation. The Dept. of Education will provide updates.
PA State Unemployment:
PA has made temporary updates to their current Unemployment Benefits policies for those affected by Coronavirus. You may now be eligible for unemployment benefits if:
- Your employer temporarily closes or goes out of business because of COVID-19.
- Your employer reduces your hours because of COVID-19.
- You have been told not to work because your employer feels you might get or spread COVID-19.
- You have been told to quarantine or self-isolate, or live/work in a county under government-recommended mitigation efforts.