Please print this and keep a copy where you can find it easily-
We have an option to use as a backup ONLY IF the app does not work-
To clock in:
Dial 1-855-792-5418– this is a specific number for our company only.
The Santrax system will say: “For English, please press one (1). Way more languages- press 1.
Santrax will say: “Welcome, please enter your Santrax ID.”
Press the numbers of your Santrax ID on the touch tone phone.
THIS NUMBER WAS GIVEN TO YOU IN AN EMAIL ENTITLED “IF THE APP FAILS TO WORK…” PLEASE SEARCH YOUR INBOX (from October 2020 to present) FOR IT.
Santrax will say: “Is this a group visit? Press (1) for Yes or (2) for No.”
Press (2) for not a group visit.
Santrax will say: “Please select (1) to call in or (2) to call out.”
Press the (1) key to “Call In”.
Santrax will say: “Received at (TIME). Please enter first client ID or hang up if done.”
Press the numbers of the client’s ID.
Santrax will say: “Please enter second client ID or hang up if done.”
Hang up. It has now recorded your call in.
To clock out:
Dial 1-855-792-5418– this is a specific number for our company only.
The Santrax system will say: “For English, please press one (1). Way more languages- press 1.
Santrax will say: “Welcome, please enter your Santrax ID.”
Press the numbers of your Santrax ID on the touch tone phone.
Santrax will say: “Is this a group visit? Press (1) for Yes or (2) for No.”
Press (2) for not a group visit.
Santrax will say: “Please select (1) to call in or (2) to call out.”
Press the (2) key to “Call Out”.
Santrax will say: “Received at (TIME). Please enter first client ID or hang up if done.” Press the numbers of the client’s ID.
Santrax will say: “Please enter the Service ID.” Press the Service ID Number you performed. These are specific numbers for each service:
205 is for w1726 Companion (1:1)
208 is for w7060 IHCS Level 2 (1:1)
209 is for w7061 IHCS Level 2 (1:1)- Enhanced
225 is for w9798 Respite Level 2 (1:1) Day
231 is for w9862 Respite Level 3 (1:1) -15 min
Santrax will say: “You entered (SERVICE). Please press (1) to accept, (2) to retry.” Press the one (1) key to accept, or press the two (2) key to retry.
Santrax will say: “Please enter second client ID or hang up if done.”
Hang up
You have now clocked out.